At Beryeni, every piece is handcrafted to order using borosilicate glass, a process that makes each creation entirely unique to you. Because of this, we are unable to accept returns for change of mind. We hope you understand that this is the nature of truly bespoke, handmade jewellery.
Your satisfaction matters deeply to us. If your order arrives broken or incorrect, please contact us within 14 days of delivery at orders@beryeni.com with your order number, photos of the item, and photos of the packaging.
Once we have reviewed your case, we will guide you through the next steps — which may include a repair, replacement, or full refund, depending on the circumstances.
In the event of a confirmed fault or damage, return shipping costs will be covered by Beryeni.
Approved refunds will be processed within 14 days of us receiving the returned item or confirming the issue. Refunds will be issued to your original payment method.
We want you to love your Beryeni piece. If you'd like to exchange your item for a different colour, design, style, or any other piece from our collection, we'd love to help, please contact us at orders@beryeni.com within 14 days of delivery and we'll arrange everything for you.
Please note that any difference in price between items will be charged or refunded accordingly, and return shipping costs for exchanges are the responsibility of the customer.
Accidents happen. If your Beryeni piece is damaged after purchase, we offer a paid repair service wherever possible. Please email us at orders@beryeni.com for an assessment some glass pieces can be carefully restored, while others may need to be lovingly remade.
We're always here to help. Reach us at orders@beryeni.com and we'll do our best to find a solution that works for you.